Upon Receiving Your Product

Before signing the delivery receipt, please check the package of your product for any damage or issues.
If there is any damage, shortage, or if the package seal has been tampered with, do not sign any delivery documents. Instead, request the courier to prepare a damage report and return the package to the courier.
If you fulfill this obligation, your replacement products will be sent to you immediately.

If you accept a package with visible damage or claim that the contents are incomplete, we cannot be held responsible for any damage to or shortage of the products inside.
Please report such cases to us in writing at [email address] or verbally at [phone number], along with your contract/order number, as soon as possible.

Our Customer Service

For any questions about your orders or to get information about our products, you can reach us from anywhere in Turkey by calling [phone number] or by filling out our contact form to submit a support request.