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CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION AND RETURN CONDITIONS

For orders placed via sushisepeti.com.tr, the BUYER is deemed to have accepted the preliminary information form and the Distance Sales Agreement.

The BUYER is subject to the Law No. 6502 on the Protection of Consumers, the Regulation on Distance Contracts (OG: 27.11.2014/29188), and other relevant legal provisions regarding the products and services purchased.

Unless otherwise stated, shipping costs arising from orders shall be borne by the BUYER.

The product subject to the order shall be delivered to the address specified by the BUYER within the legal period of 30 days at the latest. If delivery cannot be made within this period, the BUYER may terminate the agreement.

The product must be delivered in full, in accordance with the specifications stated in the order, and accompanied by documents such as a warranty certificate and user manual, if applicable.

If the product offered for sale cannot be supplied or becomes unavailable, the SELLER shall inform the BUYER within 3 days from the date of becoming aware of the situation and shall refund the payment within 14 days.

Returns of frozen food products are not accepted.

IF THE PRODUCT PRICE IS NOT PAID

If the BUYER does not pay for the ordered product or if the payment is canceled in the bank records, the SELLER's obligation to deliver the product ends.

UNAUTHORIZED USE OF CREDIT CARD

If it is determined that the payment for the delivered product/service was made using a credit card by unauthorized persons and the relevant bank or financial institution does not pay the price to the SELLER, the BUYER must return the product within 3 days. The shipping cost is borne by the SELLER.

FORCE MAJEURE

If the order cannot be delivered on time due to force majeure (natural disaster, war, strike, pandemic, etc.) beyond the SELLER's control, the BUYER is informed. The BUYER may:

  • Cancel the order,

  • Request a replacement with a similar product,

  • Request the delivery to be postponed until the impediment is removed.

In case of cancellation, if payment was made in cash, it is refunded to the BUYER within 14 days. Payments made by credit card are also refunded to the bank within 14 days; the time for the amount to be reflected in the account may take an average of 2–3 weeks depending on the banks.

OBLIGATION TO INSPECT THE PRODUCT

The BUYER is obliged to inspect the delivered product. Products with torn packaging, damage, or defects should not be accepted; if accepted, responsibility passes to the BUYER.

If the right of withdrawal is to be exercised, the product must not be used, its packaging must be intact, and it must be returned together with the invoice.

RIGHT OF WITHDRAWAL

The BUYER may exercise the right of withdrawal within 14 days from the delivery of the ordered product to themselves or to the person they have designated. The withdrawal notice must be made in writing to the following contact details:

SELLER DETAILS:
Trade Name: GREAT WALL GIDA RESTAURANT AMBALAJ MALZEMELERİ TEKSTİL TURİZM İNŞAAT SANAYİ VE TİCARET LTD. ŞTİ.
Address: ONUR MAH. 4. CAD. SS SEMA TOPLU İŞ MERKEZİ A BLOK NO: 16 D SEYHAN / ADANA
Phone: +90 506 062 11 80
E-mail: [email protected]

Withdrawal Period:

  • For products: 14 days from the date of delivery

  • For services: 14 days from the date of signing the contract

If the performance of the service has begun before the end of the withdrawal period and the BUYER has given approval, the right of withdrawal cannot be exercised.

The cost of exercising the right of withdrawal is borne by the SELLER.

CONDITIONS FOR EXERCISING THE RIGHT OF WITHDRAWAL

  • Withdrawal notification must be made in writing (email, registered mail, fax).

  • The product must be unused, in its original packaging, complete, and sent together with the invoice.

  • For products purchased with a corporate invoice, a return invoice must be issued.

RETURN CONDITIONS

The SELLER shall refund the product price and all documents terminating the BUYER’s obligations within 10 days from the receipt of the withdrawal notice.
The product shall be collected within 20 days.

If the BUYER has used the product improperly or caused a loss in its value, they are responsible for this proportionately. If the right of withdrawal causes the order total to fall below a campaign threshold, the discount granted under the campaign will be canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

The right of withdrawal cannot be used for the following products:

  • Products prepared according to the BUYER’s specific requests

  • Food products (especially frozen goods)

  • Underwear, swimwear, cosmetics, personal care products

  • Software, digital content, CDs/DVDs with unsealed packaging

  • Products not suitable for return due to hygiene reasons

  • Subscription and periodical publications

  • Services performed instantly in an electronic environment

DEFAULT AND LEGAL CONSEQUENCES

If the BUYER delays their debt in credit card payments, they accept to pay interest in accordance with the agreement signed with the relevant bank. The bank may initiate legal proceedings and costs may be charged to the BUYER.

The SELLER may also claim compensation from the BUYER for damages arising from the delay.

PAYMENT AND DELIVERY

Payments can be made via credit card, bank transfer, or EFT.

After the order is placed, payment is received and product shipment is initiated.

For credit card payments, the amount is automatically charged upon completion of the order.